jl11 Privacy Policy

This Privacy Policy ("Policy") describes how jl11 ("jl11," "we," "us," or "our") collects, uses, stores, and discloses personal data relating to individuals ("you" or "your") who access or use the jl11 online casino platform available at jl11.one (the "Platform").

jl11 is committed to protecting the privacy and personal data of all players, particularly those based in the Philippines. This Policy is drafted in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).

By registering an account on jl11 or by continuing to use the Platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform and may request account closure in accordance with the jl11 Terms & Conditions.

jl11 collects the following categories of personal data, depending on how you interact with the Platform:

jl11 does not intentionally collect sensitive personal data beyond what is required for identity verification and regulatory compliance. Where sensitive data is collected — such as a copy of a government-issued ID — it is handled with additional safeguards and is not used for any purpose beyond verification.

jl11 collects personal data through the following means:

3.1 Direct Collection

You provide data directly to jl11 when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, respond to a survey, or participate in a promotion. This is the primary source of personal data held by jl11.

3.2 Automated Collection

When you access the Platform, jl11 automatically collects certain technical data through cookies, web beacons, log files, and similar tracking technologies. This includes your IP address, device identifiers, browser settings, pages visited, and session duration. This data helps jl11 maintain Platform security, detect fraud, and improve the user experience.

3.3 Third-Party Sources

jl11 may receive personal data about you from third-party sources in limited circumstances, including:

• Payment processors and e-wallet providers (such as GCash and Maya) for the purpose of verifying and processing financial transactions.
• Identity verification service providers engaged by jl11 to assist with KYC compliance.
• Fraud prevention and anti-money laundering screening services.
• Regulatory authorities, including PAGCOR, where required by law.

jl11 uses the personal data it collects for the following purposes:

• Account Management: To create, maintain, and administer your jl11 player account, including verifying your identity and eligibility to use the Platform.
• Service Delivery: To provide access to games, process deposits and withdrawals, and deliver the core features of the jl11 Platform.
• Regulatory Compliance: To fulfil jl11's obligations under applicable Philippine law, including anti-money laundering (AML) requirements, know-your-customer (KYC) obligations, and PAGCOR licensing conditions.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and other security threats to the Platform and its players.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through live chat and email support channels.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may withdraw this consent at any time through your account settings.
• Platform Improvement: To analyse usage patterns, conduct research, and improve the features, performance, and security of the jl11 Platform.
• Legal Claims: To establish, exercise, or defend legal claims in connection with your use of the Platform.

jl11 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing a separate lawful basis for the new use.

Under the Philippine Data Privacy Act of 2012, jl11 processes your personal data on the following legal bases:

jl11 does not sell or rent your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

6.1 Service Providers

jl11 engages third-party service providers to assist in operating the Platform. These include payment processors (GCash, Maya, and Philippine banking partners), identity verification providers, fraud detection services, cloud hosting providers, and customer support platform operators. All service providers are contractually bound to process personal data only on jl11's instructions and in accordance with applicable data protection law.

6.2 Regulatory and Law Enforcement Authorities

jl11 may disclose personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), or other competent Philippine authorities where required by law, court order, or regulatory direction. jl11 will notify affected players of such disclosures where legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of jl11's business, personal data held by jl11 may be transferred to the acquiring entity as part of that transaction. Affected players will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.

6.4 With Your Consent

jl11 may share your personal data with other third parties where you have given explicit consent for such sharing. You may withdraw this consent at any time by contacting jl11 support.

jl11 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. jl11 uses the following types of cookies:

You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may affect the functionality of the Platform. For full details on the cookies used by jl11, please refer to the cookie notice displayed when you first access the Platform.

jl11 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the jl11 Platform is encrypted using industry-standard SSL/TLS protocols.
• Encryption at Rest: Sensitive personal data stored on jl11 servers is encrypted using AES-256 or equivalent encryption standards.
• Access Controls: Access to personal data is restricted to jl11 personnel and service providers who require it to perform their functions. All access is logged and audited.
• Two-Factor Authentication: jl11 supports two-factor authentication for player accounts to provide an additional layer of security against unauthorised access.
• Regular Security Audits: jl11 conducts regular security assessments and penetration testing to identify and remediate vulnerabilities in the Platform.
• Incident Response: jl11 maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights, jl11 will notify the National Privacy Commission and affected players in accordance with the requirements of the Philippine Data Privacy Act.

jl11 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention principles:

• Active Accounts: Personal data associated with an active jl11 account is retained for the duration of the account relationship.
• Closed Accounts: Following account closure, jl11 retains personal data for a minimum of five (5) years to comply with Philippine AML regulations, PAGCOR licensing requirements, and applicable tax laws.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act of 2001 (Republic Act No. 9160) and its amendments.
• Support Communications: Customer support records are retained for three (3) years from the date of the last interaction, or longer where required for the resolution of an ongoing dispute.
• Marketing Data: Where you have consented to receive marketing communications, your contact details are retained until you withdraw consent or request deletion.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with jl11's data disposal procedures. Anonymised data that can no longer be linked to an identifiable individual may be retained indefinitely for analytical purposes.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jl11. To exercise any of these rights, please contact the jl11 Data Protection Officer using the details in Section 14.

jl11 will respond to all valid data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, with notice provided to you. jl11 reserves the right to decline requests that are manifestly unfounded, repetitive, or that conflict with jl11's legal obligations.

If you are not satisfied with jl11's response to a data rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

The jl11 Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. jl11 does not knowingly collect personal data from individuals under the age of 21.

If jl11 becomes aware that personal data has been collected from a person under the age of 21, the relevant account will be immediately closed, all personal data associated with that account will be deleted, and any deposited funds will be returned to the original payment method.

If you believe that a minor has registered an account on jl11, please contact the jl11 support team immediately so that appropriate action can be taken.

The jl11 Platform may contain links to third-party websites or services, including payment provider portals and regulatory authority websites. This Privacy Policy applies solely to the jl11 Platform and does not extend to any third-party websites or services.

jl11 is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party services you access through links on the jl11 Platform before providing any personal data to those services.

jl11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The effective date of the current version is displayed at the top of this page.

Where changes are material — meaning they significantly affect your rights or how jl11 uses your personal data — jl11 will provide advance notice to registered players via email or an in-platform notification at least fourteen (14) days before the changes take effect.

Your continued use of the jl11 Platform after the effective date of any amendment constitutes your acknowledgement of the revised Privacy Policy. If you do not agree with the revised Policy, you may request account closure in accordance with the jl11 Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or jl11's handling of your personal data, please contact the jl11 Data Protection Officer through any of the following channels:

• Live Chat: Available 24/7 through your jl11 account dashboard — the fastest way to reach us.
• Email: [email protected]
• General Support: [email protected]

jl11 aims to acknowledge all privacy-related enquiries within two (2) business days and to provide a substantive response within thirty (30) days. For urgent matters relating to a suspected data breach or unauthorised account access, please use the live chat channel for the fastest response.